healthychild.co.uk has legal obligations in
relation to the protection of your privacy. healthychild.co.uk agrees to process, store and keep confidential all information as if you are subject to the Data Protection Act 1998.
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| What information do we collect
and how do we use it? |
healthychild.co.uk does
collect information about you at different times. Instances include: · Mandatory
personal information needed for us to provide a service to you. · Non-personally
identifiable (specific or aggregated) information, to improve our services.
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| Mandatory personal information
collected |
To initiate a healthychild.co.uk hosting account,
information such as your name, company and contact details are requested.
Specifically, these details are required to register Internet domain names
on your behalf, as well as establish and maintain your healthychild.co.uk account.
We will not disclose this personal information unless we have received your
express consent to do so. The only exception to this is if it is required
by law – that is, to answer a subpoena, warrant or in response to other
legal processes.
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| Non-personally identifiable
information collected |
Apart from this mandatory information
we need to provide our service to you, there may be data (that does not
personally identify you) collected to monitor and improve healthychild.co.uk’s
service and performance. For example, when you visit a web page the URL
requested is automatically recorded, as is the time and date requested,
and the browser software being used. Specific or aggregate information may
be collected to help make our web site and hosting services useful to you.
For example, our server recognises your domain name and the pages that you
visit. This data is gathered in an aggregate manner for quality control
and improvement of our sites.
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| What are "Cookies"? |
A cookie is a message given to a web
browser by a web server, which it stores for later use, so when you visit
the web site again your browser recognises your preferences. Cookies generally
enhance your Internet experience, but if you don’t want to receive cookies
you can set your browser to alert you when you receive one, so you decide
whether to accept them or not.
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| Your personal information at healthychild.co.uk |
Only authorised persons have access to
your personal information, which we keep in a secure environment.
|
| How do we protect your personal information? |
healthychild.co.uk uses multiple electronic
and physical security barriers to protect our clients’ personal information
and sensitive data. Advanced technology is used to ensure your sensitive
information is secure and is protected from unauthorized access or improper
use.
- All your account details are password protected
- You have separate passwords and login details for accounting services,
email accounts and FTP access. This enables you to manage which members
of your organization have access to particular account information.
- Your passwords are treated as confidential and will not be released
without your authority.
- Highly sensitive data, such as your credit card number, is not stored
on a server that is connected to the Internet.
- All transmission of data for the purposes of billing and payment processing
is done via encrypted transmission between healthychild.co.uk and the banking
network.
- We will not reveal your account information over the telephone. Any
account information requested by you via telephone will be sent to your
authorized email address.
- Account information requested via email will only be sent to the authorized
email address listed in your account contact details.
Whilst healthychild.co.uk undertakes all reasonable steps to protect your
personal information, sending and receiving information over the Internet
is always at your own risk. No guarantee can be given that information
sent over the Internet is completely and 100% secure.
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| SPAM and unsolicited commercial
email |
Spam is the Internet term for marketing
or commercial email you receive for which you did not ask. healthychild.co.uk
does not tolerate this practice. We have configured our mail servers so
they cannot be directly used by a third party to send unsolicited commercial
email or used as a staging post for an email attack on healthychild.co.uk hosting
clients or any other group. We require our clients to do the same to prevent
their mail gateways being abused in a similar fashion. It is a Condition
of our Hosting service that we will not allow our service to be used by
you for the purposes of sending such unsolicited email. Emails relating
to a pre-existing business relationship such as billing and service communications
are not spam. These communications include but are not limited to, regular
newsletters, announcements, technical support information, and any billing
information we forward to you by email. These communications are an essential
part of providing our service to our clients. Our healthychild.co.uk newsletter
also communicates updates on any terms and conditions, policies and service
offerings, so it is important for you to receive and read it.
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| Children’s privacy |
healthychild.co.uk does not market to children
or knowingly collect personal information about children without parental
consent.
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| Pointers to protect your privacy |
- NEVER submit your entire credit card details in email format. healthychild.co.uk
will never request your entire credit card details in an email.
-
ALWAYS close your browser and log out once you have finished surfing
the net to prevent other people gaining access to your information and
correspondence.
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ALWAYS keep your passwords and account details secret. If unauthorised
access of your account occurs, or you have reasonable grounds to suspect
your account is at risk of unauthorized access, please inform us immediately.
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| Privacy questions or complaints |
| Should you have any questions or complaints
about privacy issues please contact privacy@healthychild.co.uk. |
